Refund policy

Returns & Refunds Policy

At Monumental Store, we want you to love your order. If something isn't right, we're here to help.

30-Day Returns
You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging where possible. Proof of purchase (your order number or confirmation email) is required.

How to Start a Return
Please email us at wetakecareofyou12345@gmail.com with your order number and the reason for your return before sending anything back. We'll reply within 48 hours with the correct return address and instructions for your item. Items sent back without contacting us first may not be accepted.

Return Postage
If you're returning an item because you've changed your mind, the cost of return postage is your responsibility. If your item is faulty, damaged or incorrect, we'll cover the cost or arrange a replacement or refund without you needing to return it.

Damaged, Faulty or Incorrect Items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue, and we'll put it right as quickly as possible.

Non-Returnable Items
For hygiene reasons, we can't accept returns on personal care items (such as eyebrow trimmers, callus removers and menstrual massagers) once they have been opened or used, unless they are faulty. Sale items and gift cards are also non-returnable.

Exchanges
The fastest way to get a different item is to return the original, and once the return is accepted, place a new order.

Refunds
Once we've received and inspected your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 14 days. Please allow a few extra days for your bank or card provider to process it.

Cancellations
If you'd like to cancel your order, email us as soon as possible. If your order hasn't been shipped yet, we'll cancel it and issue a full refund.

Your Legal Rights
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact Us
If you have any questions about returns or refunds, email us at wetakecareofyou12345@gmail.com and we'll be happy to help.